- What information does Caldor Solar collect, how do we obtain it and for how long do we hold your personal data?
- How does Caldor Solar use your personal data?
- When it comes to third party sources what information does Caldor Solar receive?
- Who does Caldor Solar share your personal data with?
- How does Caldor Solar protect your data and what happens if it is transferred outside the European Economic Area (EEA)?
- What is Caldor Solar’s children policy?
- What rights have you in relation to your personal data?
- How can you get in contact with Caldor Solar?
1. What information does Caldor collect, how do we obtain it and for how long do we hold your personal data?
Caldor Solar and/or third parties on our behalf, collect your personal information when you use our website, communicate with us by phone, letter, email, social media or in person, receive our products and/or services, or request to join schemes which you are eligible for. We may collect the following personal information and we refer to this as “personal information” throughout this policy:
- Your name
- Billing address
- Supply address
- Home Eircode
- Telephone numbers
- E-mail addresses
- Your relevant energy usage
- Your financial information
- Personal requirements and lifestyle, including details of any vulnerabilities
- Marketing permissions
- Your Local Property Tax Number so we can identify your status and eligibility in respect of the home renovation incentive scheme
- If you visit Caldor Solar’s website, we store your IP address, the browser software you use and your behaviour on our website
- If you engage with Caldor Solar through our social media pages, (Facebook – Instagram – YouTube – Twitter) we collect your name and store a link to your relevant social media profile
- Information about any energy supplier accounts you hold for gas and/or electricity, including the name of the supplier and payment methods
- Details necessary for an SEAI Grant in ROI
- Your Meter Point Reference Number (MPRN) to identify your grant status and eligibility in respect of SEAI Grant above
- Details necessary to claim Tax relief under the Home Renovation Incentive Scheme in ROI
- If we, or third party suppliers, carry out a home visit, Caldor may collect personal information about you or a member of your household from that visit.
- If you proceed with a site survey for services with Caldor, we create and record customer ID numbers for you and record the date of your initial interest as well as proceeding correspondence.
The length of time that Caldor will retain your personal information is dependent on the purposes for which we use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights. We will retain your data for no longer than is necessary for the purpose in which it was collected.
2. How does Caldor Solar use your personal information?
When Caldor and/or the third parties listed on our behalf collect, use and store the personal information collected about you, we use it for the following reasons:
- As a form of Identification
- Provide you with relevant products and/or services, rewards or as a source of reference for any issues or enquiries you may have
- As a means of contact so we can communicate with you or authorised third parties, about our services and/or products
- Detect and protect against crime or loss
- Internal staff training and efforts to improve our products and services, which may mean that we monitor and record communications that we have with you including phone conversations, email and SMSs
- Conduct and contact you in relation to marketing, customer satisfaction studies
- Obtain government funding for the supply of energy efficiency measures to individuals
- Identifying possible offers, advice and making decisions about the products and/or services and terms and conditions that we can offer to you that are suited to your specific needs
- Ensure the compliance of health and safety regulations in regards to you, our staff and contractors
- Make personal projections about the amount of energy you are likely to use in a certain period and the estimated production a Caldor Solar system may give in any time period
3. When it comes to third party sources what information does Caldor Solar receive?
Caldor receives personal information from third party sources regarding:
- Specified analytical data regarding geo demographics, acquisition sources and website behaviour
- Personal data from local authorities and associations regarding specifications that apply to the property under relevant government funding schemes
- Credit references
- Personal data from landlords, letting agents, cohabitants, previous tenants or authorities to prevent fraud
5. Who does Caldor Solar share your personal data with?
Caldor shares your personal data with the following:
- All the data processors listed above
- Suppliers, partners and subcontractors that provide, review and/or receive services in relation to our website, services and/or products
- Authorities involved in government funding claims for energy efficiency measures, installers, energy performance assessors and sales advisers
- Law enforcement if we are under duty to disclose information to comply with law enforcement requirements or national security to prevent illegal activity.
- Regulatory entities such as CRU
- Family members, cohabitants and previous tenants where appropriate.
- The source who is responsible for your referral using their unique code
- Credit agencies
6. How does Caldor Solar protect your data and what happens if it is transferred outside the European Economic Area (EEA)?
To protect your data, within our internal database and with our third party data processors that are listed above, we have developed both technical and organisational appropriate security measures to keep all personal information which is stored as safe as possible. Caldor has assessed the risks involved in processing personal data and put measures in place to mitigate against them. One aspect of data protection that is carried out, is the employment of a designated specialist who is responsible for preventing and investigating security breaches. We along with all third parties whom data is shared with have industry standard encryption technologies employed for transferring, storing, and receiving individuals’ sensitive personal information.
It is important to state that no method of digital data transmission, or method of electronic storage is 100% secure. Caldor will consistently strive to use commercially acceptable means to protect your personal data but we cannot guarantee its absolute security.
If Caldor or a third party whom data has been shared with, host, store or handle any personal information outside of the European Economic Area (EEA), appropriate safeguards must be put in place to protect your personal information. The country in which information is processed, handled or stored must be deemed “adequate” by the European Commission under Article 45 of the General Data Protection Regulation (GDPR) and Article 46.2 of the General Data Protection Regulation (GDPR).
8. What is Caldor Solar’s children policy?
Our product/services do not address anyone under the age of 13, deemed to be “Children”. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided Caldor with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we will take the steps to remove that information from our servers and our third party data processor’s services, who are listed above.
9. What rights have you in relation to your personal data?
In regards to your personal data, you have the right to request that Caldor:
- Confirm if your data has been processed
- Request that we update, delete or restrict the way we process any of your data
- Details regarding how your data is processed
- Be provided with a copy of any piece of your data that Caldor has
- Request consent in regards to the use of any of your personal data
- Object for a valid reason against your data being processed
- Provide you with a copy of your data in a machine-readable format
We will consider all these listed requests, however, certain personal information may be exempt from those requests in certain circumstances, which may include needing to keep processing your personal information for our legitimate interests or to comply with a legal obligation.
10. How can you get in contact with Caldor Solar?
If you want to get in contact with us or are looking for more information regarding your rights/issues you have found, you can send an email to us at firstname.lastname@example.org or contact us via phone (+353) 01 25 333 49
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the relevant Data Protection Office: Data Protection Commissioner Dublin Office; 21 Fitzwilliam Square Dublin 2 D02 RD28 Data Protection Commissioner Portarlington Office Canal House Station Road Portarlington Co. Laois R32 AP23